Best service ever thank you Paul. We brought twin cab DMax. And receive a hat, stubby holder and beautiful flowers. The flowers come from Valentina flowers Traralgon.
My D-Max was not ready when they said it would be so after driving over 2 hours to pick it up I had to go home again. To their credit, they did then have it delivered back to me 2 days later but it was a huge hassle. They insisted that both front shockers needed replacement, charged me for 2 but only installed one. Had to insist they fit the other. They charged me for a major service where the diff oil gets checked, but when taken to my regular dealer a few months later they confirmed that there was water in the diff & that it had been there for a long time. Being that I'd done no river crossing after the service that apparently had the diff oil checked & changed, it was clear that they lied & never checked it. Had to get a new diff & warranty would not cover it. All would have been avoided if these guys didn't lie about what they did on the service. A really horrible & super expensive experience all round. Go elsewhere & save your car & your money.
Great service brilliant vehicle
Awesome customer service . Needed to be back on the road in quick time so I could pick up the kids thanks
This is from Feb 2017, on their facebbok site, but I think they deserve it to added to google reviews as well.From the first point of contact Stephen was amazing. He was available to answer every question (and I had many, often.... it was practically an interrogation!), he always returned a call if he wasn't available at the time I called, because I was buying from 300 km's away things were done by phone or email until the day of pick up and everything was organised and done in the way that was my choice. Stephen also let me know in advance he wouldn't n be there on my pick up day, but assured me I would be left in good hands with Colin, which I was. After the 4 hour + train trip down there with a friend,(Stephen offered to pick us up from the station), and despite a hiccup with passing on messages at Isuzu, once we were picked up, all continued to be very, very good in the hands of Abbey and Colin.Colin answered my extensive list of questions on the day of pick up, and demonstrated the things I asked to see as well as setting up the technology side.I had called into 2 other Isuzu dealers and also rang one on the phone The reason I went to Morwell was because they had the model I wanted in the colour I wanted, and were willing to actually provide excellent customer service. Isuzu Morwell gave the impression they were willing to go the extra distance to ensure their customers are happy, and sadly (for me) I am not close enough to get them to do the servicing on the car.The bunch of flowers was a beautiful and unexpected surprise, and I love them, and the pretty keyring I was given was also a nice touch.Thanks again Stephen for being my main contact, and Abbey and Colin (on pick up day), for my making my car buying experience great one. The professionalism shown by you guys was all that I believe a good customer experience should encompass, from first contact for the inquiry, throughout the buying/paying process, and on the day of pick up. p.s. the car rides beautifully, and if it tows as good as it drives I will be an extremely happy customer.
Gippsland Isuzu UTE is an Australian Car Dealer based in Morwell, Victoria. Gippsland Isuzu UTE is located at 18 Saskia Way, Morwell VIC 3840, Australia.
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